The Two Faces of the LA Auto Show

 

By Bill Moore

Union of Concerned Scientists USA senior engineer David Reichmuth visited the 2018 Los Angeles Auto Show and shares his perspective.

Maybe the thing that stands out most, for me, at least, about David Reichmuth’s comments about the 2018 Los Angeles Auto Show was its two-faced nature: the one face, a ‘green one,’ it showed the world media, and the other face, the public one, still shackled to the “I.C.E. age.”

QUESTION 1
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
A. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
B. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
C. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
D. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
E. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
Correct Answer: BC
QUESTION 2
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
A. ccagent
B. mds
C. router
D. opc
Correct Answer: B
QUESTION 3
What is the semantic meaning of the RouterCallKeyDay variable?
A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
B. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from “Monday” to “Tuesday”.
C. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
D. It represents a sequence number used for ordering rows for the same call.
E. It represents a string that corresponds to a Globally Unique Call Identifier.
Correct Answer: A
QUESTION 4
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
A. Cluster Manager
B. System Application Agent
C. Cisco DB
D. Cisco Tomcat
E. Cisco Dirsync
Correct Answer: D
QUESTION 5
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
A. dbagent
B. opcs
C. ccagent
D. mds
Correct Answer: C

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QUESTION 6
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
A. 100 ms, 3 heartbeats
B. 100 ms, 5 heartbeats
C. 400 ms, 3 heartbeats
D. 400 ms, 5 heartbeats
E. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
Correct Answer: B
QUESTION 7
You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS- DDS. Which is the best
explanation?
A. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
B. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
D. Each side synchronized its data from the logger using SQL replication.
Correct Answer: A
QUESTION 8
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
A. Cisco Unified ICM call router and logger
B. Cisco Unified ICM call router and administrative workstation
C. Cisco Unified ICM call router and peripheral gateway
D. administrative workstation and HDS-DDS
Correct Answer: C
QUESTION 9
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
A. The system stops routing calls because it cannot function without a private network.
B. The private network data is rerouted automatically over the visible network.
C. Both call routers go active and attempt to split the system until the private network is restored.
D. The system continues to operate but with only one call router in simplex mode.
Correct Answer: D
QUESTION 10
Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
A. No network VRU is configured for the routing client.
B. VRU PIM just got out of service.
C. Incorrect media file name.
D. Send to originator is not enabled.
E. Primary VRU peripheral gateway is out of service.
Correct Answer: AB

The auto industry is confronted by a conundrum: it needs to sell lots of gas guzzling trucks and SUVs to afford to invest in the next generation of electric vehicle technology. That dilemma is no more visible than the transformation Reichmuth witnessed after first attending the show’s press days and then when the show opened to the public. Gone or nearly so were most of the electric cars, production or concept. In their place were the company’s current crop of tailpipe draggers.

It’s pretty obvious that traditional carmakers are trying to generate positive media “buzz” about their plans to roll out, a few as soon as the next five years, dozens of electric cars models. Daimler is said to be planning to buy $23 billion worth of electric car batterries. VW announced it will soon have the capacity to build 15 million EVs. General Motors said it’s planning up to 20 different EV models based on a new platform by 2023. How much of all this is real and how much is simply “vaporware” time always tells.

For Reichmuth’s full perspective on this year’s show, be sure to listen to our full interview using the embedded MP3 audio file below, or download it to your network for playback on your favorite mobile device.